1. Introduction
Welcome to the Nas clinic mobile application and website (“Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal, health, and device information when you use our Platform to book appointments, participate in teleconsultations, join live training sessions, chat with healthcare professionals, and manage your health records.
2. Information We Collect
To provide our digital healthcare services, we collect the following types of information:
- Account & Registration Data: Name, age, gender, phone number, and email address.
- WhatsApp Widget Data: If you use the WhatsApp contact icon on our website or app, we collect your Name, Phone Number, and Age before redirecting you to chat with our team.
- Health & Medical Data: Information you share during chats, video consultations, and live training sessions, including uploaded documents, medical reports, prescriptions, photos, and images of skin/hair conditions.
- Device & Usage Data: IP address, operating system, device type, app crash reports, and basic usage logs to maintain app stability.
3. Device Permissions (App Requirements)
Our mobile application requires specific device permissions to function correctly. We only access these features when you use the related service:
- Camera & Microphone: Required to facilitate 1:1 video and audio calls with doctors, and to allow you to interact during live trainer broadcast sessions.
- Storage & Photo Library: Required to allow you to upload images, medical documents, and test results to share with your doctor, and to download prescriptions.
- Push Notifications: Requested to alert you about incoming doctor calls, new chat messages, and scheduled live training sessions.
4. How We Use Your Information
We use your data strictly to provide and improve our healthcare services:
- To facilitate secure video/audio teleconsultations and live broadcasting sessions.
- To enable real-time chat and document sharing between you and your healthcare providers.
- To maintain your digital health records and treatment history.
- To communicate with you regarding appointments, follow-ups, and customer support via the app or WhatsApp.
5. Third-Party Data Processing
We do not sell your personal data. We only share data with trusted third-party IT infrastructure providers necessary to run the Platform:
- Video & Communication Infrastructure: We use secure third-party streaming services to host live broadcasts and facilitate 1:1 audio/video calls.
- Cloud Hosting & Databases: Your profile, chat history, and uploaded documents are securely stored on our encrypted cloud servers.
- Meta/WhatsApp: If you use our WhatsApp widget, your initial contact details are processed through WhatsApp’s communication infrastructure.
6. Data Security
We implement industry-standard security measures, including data encryption in transit (SSL/TLS) and secure server infrastructure, to protect your personal and medical information against unauthorized access, alteration, or destruction.
7. Data Retention and Account Deletion
You have the right to delete your digital account at any time.
- How to request deletion: You can request the deletion of your account directly through the App settings (Profile > Delete Account) or by emailing us at [email protected].
- What gets deleted: Upon request, we will delete your digital app account, login credentials, and non-essential app usage data.
- Medical Record Exception: Please note that under Indian healthcare laws and clinical guidelines, Nas clinic may be legally required to retain your clinical medical records, consultation notes, and prescriptions for a mandated period, even if your app account is deleted.
8. Your Privacy Rights
Depending on applicable laws (including India’s Digital Personal Data Protection Act), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw your consent for non-essential digital data processing.
9. Children’s Privacy
The digital Platform is not intended for independent use by children under the age of 18. Parents or legal guardians must create accounts, manage teleconsultations, and provide explicit consent for the treatment and digital data processing of minors.
10. Contact & Grievance Officer
If you have questions regarding this Privacy Policy, digital data handling, or wish to exercise your rights, please contact our Grievance Officer: